Top 6 Questions to Ask a Car Service Provider

Posted by on September 28, 2020

Whether you’re chartering a bus for a teambuilding trip, organizing transportation to a concert venue for a group of friends, or booking a San Diego airport transportation service, making sure you’re hiring a reliable car service provider should be your top priority. 

After all, not only do you rely on your transportation company of choice to get you to your destination in a timely manner, they’re also responsible for ensuring your and your fellow passengers’ safety and comfort

In order to help you choose the right transportation option for your upcoming trip, we’ve written a list of top 6 most important questions you should ask your transportation company. Read on to learn more.

What should I ask my car service provider?

Questions to Ask a Car Service ProviderIt’s hard to find a transportation company that doesn’t say their clients always arrive on time and that their vehicles are perfectly safe. The best way to figure out if these claims are true is by having them explain how exactly they do this.

Ask your car service provider the following 6 questions:

1. How do they ensure passenger safety?

Do they perform preventative maintenance on their vehicles? How often do they wash and vacuum their cars, and do they regularly subject their vehicles to rigorous testing?

Furthermore, a reputable car service should offer free rear-facing, front-facing, and booster children’s seats and other safety add-ons. It goes without saying that children’s seats should be cleaned, disinfected, and installed before your driver arrives to pick you up. 

2. How do they hire their drivers?

First-rate transportation companies only employ chauffeurs who have undergone extensive training and rigorous background checks. In addition to that, they should screen and test their drivers for drugs on a regular basis. 

You should also be able to arrange a meet & greet service and have your chauffeur help you with the luggage or provide other forms of assistance. Finally, both the clients and the drivers should be covered with a commercial insurance policy.

3. Do they safeguard your information?

Data theft is a serious problem in this day and age. Your transportation provider of choice should use state-of-the-art credit card processing systems to prevent this from occurring. Once you’ve made your reservation, none of their employees should be able to access your full credit card details again.

4. Are they transparent?

They should use a straightforward pricing system that doesn’t contain any hidden fees or surprise expenses. Furthermore, they should offer free price quotes on their website that tell you exactly what you’re getting and at what cost. Depending on your needs, they should be willing to customize their rates to fit your budget. 

5. Do they offer special discounts?

Do they provide first-time clients with discounts? Do they use a loyalty program that rewards returning customers with free rides? Do they charge extra for WiFi and FastTrack, or are these add-ons provided free of charge?

6. Do they care about their reputation?

Successful car service providers take great pride in their work. They won’t hesitate to refund you if your driver is late to the appointment. When you give them a call, you’ll get to talk to a real person rather than a chatbot or an answering machine. 

San Diego airport transportationWhere can I book a dependable San Diego airport transportation service?

Are you looking for a car service that can pick you up at the San Diego Airport and drop you off at the Simmons Hotel? Or perhaps you have an upcoming appointment with your doctor and you’re looking for reliable non-emergency medical transportation? 

Here at Stay Classy Transportation, we can meet all these needs and more. Get in touch with us today and take full advantage of our cutting-edge vehicles and our highly experienced chauffeurs.